Returning and Refunds
Damaged Merchandise: We ask that you document the condition of your damaged order at arrival, by taking a few photos and calling the store to alert us to the issue. You will receive a call back from Ahrre Maros, the owner, ASAP, to resolve the issue.
We ask that you ship the damaged merchandise back to us within one week of receipt. We will reimburse you for the ‘return’ shipping charge. Please send your package prepaid and insured to the following address:
Fair Trade Coffee Company
104 Elm Street
Westfield, NJ 07090
Attention: Customer Returns
Credit from your return will be applied to any new order. Return shipping charges are the responsibility of the customer, except in the case of manufacturer’s defects. If you cancel your order, shipping and handling costs will not be refunded if the item has already shipped from Fair Trade Coffee Company.